We are a brand owned and managed by Salt Creatives Pte Ltd. We operate the website at www.saltstore.com (the “Site”) and when you buy a product from the Site (“Product”), you buy it from Salt Creatives Pte Ltd.
We’re a company registered in Singapore with company registration number 200705888K. Our registered office is at 1 Paya Lebar Link, Paya Lebar Quarter 1, #04-01, Singapore 408533.
If you need to contact us, see our Contact us page for a list of the different ways you can reach us.
Terms & Conditions
Your order via the Site for a Product is an offer to buy that Product from us.
When we receive your order, we will send you an order confirmation email listing each Product you have requested to buy.
This order confirmation email is an acceptance of your offer by us. It is a contract made between us for you to buy, and for us to sell, the Product that you have requested to buy. A follow up email will be sent you to notify you of the details of delivery/collection of goods.
Price And Payment
Our prices include GST but exclude delivery costs, which will be added to the total amount due. See our Delivery Policy for more information on this.
We only accept payment via Pay Pal or PayNow. By placing an order on the Site, you confirm that the payment details provided by you are valid and that when your order is accepted and processed by us, payment will be made in full.
Availability and Delivery Of Products
Delivery dates are estimated and are not guaranteed. Subject to stock availability, we will despatch earliest possible so the order is delivered to you within our promised timeline.
In the event if we are unable to fulfil your orders which payment has been made, a full refund will be made to you.
Our standard SG delivery service is free on all orders above $100. If you select an express delivery method there will be a delivery charge. There will be a delivery charge of $5 for each order.
If you would like to know more about delivery options, prices and restrictions, see our Delivery Policy .
The Consumer Act of Singapore only apply to certain categories of products, that means you cannot change your mind and send back and they are as follows: Products that have been personalised for you, including items that have been tailored or altered by you Products that have been damaged due to use.
Full details on returns can be found in our Returns Policy .
We will issue you with a refund within 14 days of acceptance of your refund request.
We issue refunds via the payment method you used to place the order.
Refund Policy
If you are not completely satisfied with your purchase as they deemed defective or of unacceptable quality, you may proceed to request for a refund.
Please send us an email at refund@saltcreatives.com stating the defective conditions/quality issues together with photos of the defects and your purchase receipt/invoice within 5 days of receiving the goods.
Upon acceptance of you refund request, an email will be sent to you followed by a refund via Pay pal or PayNow.
We ask you to take reasonable care of the goods you purchase while they are in your possession as we may arrange to pick up them up from you upon confirmation of refund.
If the promotion has a minimum purchase requirement, the promotion will no longer apply when partial returns are made. The refunded amount will exclude that of the promotional amount.
Problems With Your Order
It is important that each Product’s use and care instructions are followed properly.
For garments, it is important that washing instructions are followed exactly as stated on the label.
We are not responsible when the problem with your Product is caused by your incorrect use or care.
Faulty Product
If you think the Product you received is faulty, please contact our customer service team by email at refund@saltcreatives.com . The team will tell you how to proceed.
Incorrect Product in my order
If you have received an incorrect Product or missing item in your order, please contact our customer service team at customerservice@saltcreatives.com . We will then advise on how to proceed with the return.
Our Responsibility To You
Our total responsibility to you in relation to an order placed by you for a Product will be limited to the amount paid by you for the Product.
Our responsibility to you shall not for any reason include any business losses such as lost data, lost profits, lost sales or business interruption.
Promotions and Promotional Codes
Promotional codes cannot be combined with other offers, promotions or promotional codes.
Promotional codes are only valid with purchases made through www.saltstore.com.
Promotional discounts will no longer apply when partial returns are made. The refunded amount will exclude that of the promotional amount.
No extension of promotions or promotional codes will be entertained.
Salt Creatives Pte Ltd reserves the right to amend any terms and conditions without prior notice.
Salt Creatives reserves the right to cancel any promotions or promotional codes without prior notice.
Your Use Of The Site
Intellectual property
All T-shirt or accessories designs, trademarks, and all other marks, trade names, brand names, business names, illustrations, images, logos, registered or unregistered designs on Saltees products or the website (www.saltstore.com ) are intellectual property of Salt Creatives Pte Ltd, copyrights and other intellectual property rights applies.
You are licensed to use the material on the Site on a very limited basis: just to use the Site as intended and in accordance with these T&Cs for your own personal, noncommercial use. You may not otherwise copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any part of our Site.
The rules
Some areas of the Site allow you to enter content. We want everyone using the Site to have a good experience, so you promise that your content (“Content”) will not: contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory; promote sexually explicit material, violence or discrimination based on race, sex, religion nationality, disability, sexual orientation or age; infringe any copyright, database right, or trade mark, or any other intellectual property rights of any other person; be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person; be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; or be used to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material.
Removal of Content
We reserve the right to refuse to post Content on the Site or to remove Content already posted on the Site, although we do not actively moderate content posted.
Viruses, Hacking, Scraping
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 2007. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
General
These T&Cs contain the whole agreement between us and you relating to the supply of Products and/or your use of our Site. No additional terms or conditions requested or communicated in any way by you will form part of our contract whether accepted or not by an employee of ours.
We may revise and amend these T&Cs from time to time. You will be subject to the terms and conditions in force at the time that you order Products from us or otherwise use the Site.
Law and jurisdiction
These T&Cs are subject to Singapore law. We will try to solve any disagreements quickly and efficiently.